"Teams are not the solution to everyone's current and future organizational needs......Nonetheless, teams usually do out-perform other groups and individual .... And executives who really believe that behaviorally based characteristics like quality, innovation, cost effectiveness, and customer service will help build sustainable competitive advantage will give top priority to the development of team performance" The Wisdom Of Teams, Boston: HBS Press 1993.
This above statement eventually explains all the gist about this chapter. This could be better focus with the help of following:
- Build an effective team
- Establish the necessary team work processes
- Manage the people slide of teams
- Handle team issues and conflict
- Help virtual teams succeed
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