Map Chapter 9 Establishing Leadership through Strategic Internal Communication

Chapter-8 Building and Leading High Performing Teams

Map Chapter 7 Leading Productive Meetings

Map L6 Developing Emotional Intelligence and Cultural Literacy to Strengthen Leadership Communication

Chaprter 10 Leading Through Effective External Relations

"A CEO is the ultimately responsible for the growth of a company as evidenced by its financial performance, its capacity for self-renewal and its character. The only way you can measure character is by reputation" Roberto Goizueta, CEO, Coco Cola quoted in Fortune, March 6,1995

All the leaders of the organizations must realize that their companies' reputation depend on their ethos and perceptions of their many external stakeholders. They cannot ignore the importance of establishing and maintaining a positive reputation or the necessity of effectively managing external relations to obtain and keep it.

The above statement is clarifies the gist of this chapter. Moreover this chapter focus on the following:

• Develop an external relations strategy
• Build and maintain positive corporate image
• Work with the news media
• Handle crisis communication
  

Chapter 9 Establishing Leadership through Strategic Internal Communication

" Communication is always critical but never more so than when you're trying to get others to see and do things differently.......If leaders want to change the thinking and actions of others, they must be transparent about their own. If people within the organization don't understand the new thinking or don't agree with it, they will not change their beliefs or make decision that are aligned with what's desired" Jeanie Daniel Duck, The Change Monster: The Human Forces That Fuel Or Foil Corporate Transformation and Change. New York: Crown 2001
The statement clarifies what it really take to establish leadership strategic and vitality of internal communication. This chapter focuses on the following for it:

• Recognize the strategic role of employee communication.
• Assess internal communication effectiveness
• Establish effective internal communication
• Use missions and visions to strengthen internal communication
• Design and implement effective change communication
  

Chapter 8 Building And Leading High-Performance Teams

"Teams are not the solution to everyone's current and future organizational needs......Nonetheless, teams usually do out-perform other groups and individual .... And executives who really believe that behaviorally based characteristics like quality, innovation, cost effectiveness, and customer service will help build sustainable competitive advantage will give top priority to the development of team performance" The Wisdom Of Teams, Boston: HBS Press 1993.
This above statement eventually explains all the gist about this chapter. This could be better focus with the help of following:

• Build an effective team
• Establish the necessary team work processes
  
• Manage the people slide of teams
• Handle team issues and conflict
• Help virtual teams succeed
  

Chapter 7 Leading Productive Meetings

"There 's nothing better than an in-person meeting. Nothing yet has replicated that, as far as i know. For quick interaction, email and phone are great. But for really getting into something, a physical meeting is much better" The Wall Street Journal - 4th February 2000
The above statement literally clarifies the vitality of meeting.The meeting can be made productive keeping in concern the following:

• Decide when a meeting is the best forum.
• Complete a essential meeting planning.
• Conduct a productive meeting
• Manage meeting problems and conflict
• Ensure meetings lead to action
  

Chapter 6 Developing Emotional Intelligence And Cultural Literacy To Strengthen Leadership Communication

"Emotional leadership is the spark that ignites a company performance, creating a bonfire of success or landscape of ashes" Harvard Business Review 2001
This chapter focus on the fundamental of developing emotional intelligence ans cultural literacy to strengthen leadership communication keep taking into concern of the following:

• Appreciate the value of emotional intelligence
• Take steps to increase personal self-awareness
• Improve personal nonverbal skills
• Improve listening skills
• Mentor others and provide feedback
• Realize the value of cultural literacy
• Use a cultural framework to understand differences

Chapter 5 Developing And Delivering Leadership Presentations

This chapter shows how to use visual material for a leadership presentations and graphics to support messages, as visuals are more effective to any other communication tool. Power Point is one of the best way making a presentation easy and precise. It attracts the attention of the audience which imprints a clear view of any certain topic. Therefore it provides a leadership edge and helps to project a positive ethos in any public speaking. It further guides you to:

• Recognise when to use graphics
• Select and design effective data charts
• Create meaningful and effective text layouts
• Employ fundamental graphic content and design principles
• Make the most of Power Point as a design and presentation tool.
  

Chapter 4 Developing And Delivering Leadership Presentation

This chapter teaches how to present a topic, using the three-P methods of presentation. It emphasizes developing and delivering leadership presentations, plan and prepare a presentation effectively and with greater confident. It includes:
1. Planning: Planning includes choosing a strategy, analyzing audience, selecting delivery method and establishing logical structure.
2. Prepare: It includes developing introduction, body and conclusion by creating graphics, testing flow and logic and proof reading and practicing.
3. Present topic-idea:It includes controlling nervousness; delivering with power point; handling questions and answers and conducting a post-presentation assessment.

Chapter 3 Using Language To Achieve A Leadership Purpose

The chapter shows how leadership position can be achieved through ethos tone and communication style that is clear and concise. Through guidelines leaders can achieve greater conciseness and a style that is more direct and forceful. These are four main objectives that should be taken into account in order to achieve leadership:

1. Achieve a positive ethos through tone and style;

2. Communicate in a style that is clear and concise;

3. Use business language correctly;

4. Employ efficient editing techniques.

Leadership Communication - Chapter 2 Creating Leadership Documents

This chapter teaches how to create leadership communication strategy which serves different purposes in our normal life. It explains how to use skills to select purpose, develope a strategy, analyze an audience, and pick the most effective organizational structure for creating business documents. In addition, it shows how documents are made clear to an audience by using a logical structure and effective organization, being sure about its content and professional setting.

Chapter 12.Best Practices in Negotiation

Negotiation is a integral part of daily life. This chapter provides ten best practices for negotiators to improve their negotiation skills: 1. Be prepared. 2. Diagnose the fundamental structure of the negotiation. 3. Identify and work the BATNA. 4. Be willing to walk away. 5. Master paradoxes. 6. Remember the intangibles. 7. Actively manage coalitions. 8. Savor and protect your reputation. 9. Remember the rationality and fairness are relative. 10. Continue to learn from the experience.

Chapter 11.International and Cross-cultural Negotiation

It shows the various aspects of negotiation that explores the complexities of international and cross cultural negotiation.The chapter discuss the five immediate contexts by Phatak and Habib's (1996): 1.Relative bargaining power. 2. Level of conflict 3. Relationship between negotiators.4. Desire outcomes and 5. Immediate stakeholder. It was overcome by Salacuse (1998) decription of the environmental factor that influence international negotiations: 1. Political and legal plularlism. 2.International economics. 3. Foreign Governments and bureaucracies. 4. Instability. 5. Ideology. 6. Culture. Then it discuses on two perspectives on how cultural differences can influence negotiation with these points: 1. The definition of negotiation. 2. The negotiation opportunity. 3. The selection of negotiators. 4. Protocol. 5. Communication. 6. Time sensitivity. 7. Risk propensity. 8. Groups vs individual. 9 . The nature of agreement. 10. Emotionalism.The chapter concludes with a discussion of how to manage cultural difference in negotiation.

Chapter 10.Multiple Parties and Teams

Theories has developed under the assumption that negotiation is a bilaterial process, yet many negotiation are multi-laterial or group deliberation. This chapter shows the dynamics of two forms of multi-parties negotiations, when they must work together to achieve a collective decision or concensus. Multi-party should keep this things in mind:

• What are the consequences of parties failing to agree due to increased complexities and what if there is no agreement?
• How will the parties involve actually make decision?
• How can the parties use multi-rounds of discussion to achieve their objective?
• Do we need a designated facilitator?Should it be a neutral outsider or one from the party?What tactics can the facilitator use to insure the best decision to be reached?
  

Chapter 9.Relationships in Negotiation

This chapter focus on the ways that past and future relationships impacts present negotiation.It evaluate the status of previous negotiation which has almost exclusively on market exchange relationship and evaluates its status for different types of relationships,particularly communal sharing and authority ranking relationship.The relation shows that the party shift their focus considerably, moving away from a soul focus on price and exchange to attend the future relationship, including the level of trust between the parties and questions of fairness, and to build strong positive reputation.

Chapter 8.Ethics in Negotiation

This chapter helps identify the ethical and unethical tactics used in negotiation.It also explains about deceptive tactics where the negotiators ask themselves questions like:

• Will they really enhance my power and help me achieve my objective?
• How will the use of these tactics affect the quality of my relationship with the other party in the future?
• How will the use of these tactics affect my reputation as a negotiator?
  

Chapter 7.Finding and Using Negotiation Power

This chapter discusses the nature of power in negotiation and suggests the two major ways to think about power:"Power over" and "Power with".It reviews the five major source of power:
1. Informational
2. Personal
3. Position-based
4. Relationship based
5. Contextual (availability of BATNAs, availability of agents and organizational or national culture in which the negotiation occurs).

Chapter 6,Communication

The chapter shows the art and science of communication that are relevant to understand negotiation. Communication is the exploration three issues related to how people communicate in negotiation: the use of language, nonverbal communication and the selection of communication channel.

Chapter 5. Perception,Cognition and Emotion

This chapter discuss the role of perception,cognition and emotion in the negotiation. It over view the perceptual process and discuss its distortion types: stereotyping, halo effects, selective perception and projection.It explaines how framing influences negotiation and how reframing ans issue development both change negotiators perceptions during negotiation.It discuss the most important areas of inquiry in negotiation and that of cognitive biases in negotiation.

Chapter 4 Negotiation:Strategy and planning

Planning plays a vital role in negotiation, how ever a negotiator fail to plan due to varieties of reasons.Understand and assemble the issue to be resolved and understand the complexity of the bargaining.Negotiator should choose the strategy: competition, collaboration, avoidance and accommodation.
They should be aware of principle of framing, and its impact to the negotiation and consequences to be expected.
Planning process of negotiation includes goals, strategies, interests, limits, alternatives,targets,openings and authority, and effective performance of each level promises a successful achievement in negotiation.

Chapter 3 Strategy and Tactics of Integrative Negotiation

The chapter review strategy and tactics of integrative negotiation. It is one within which the parties are able to define goals that allows both side to achieve their objectives. It is a process of defining goals and engaging in a process that permits both the parties to maximize their objective. But still integrative negotiation is not easy especially for parties who are locked in conflict, defensiveness, and hard line position. It can only be processed by creating a necessary condition to unfold this successfully.

Chapter 2 Strategy and Tactics of Distributive Bargaining

This chapter shows the basic structure of competitive or distributive situations alone with some of the strategies and tactics used in the distributive bargaining. It begins with setting opening, target and resistance points. It is important to have a reasonable resistance point and gather as much possible information about other party positions, interests and resistance points when possible, which is not easy. Finally distributive bargaining skills are important at the value claiming stage of any negotiation

Chapter 1 The Nature of Negotiation

Negotiation evolved as daily life experience, as American couple (Joe and Sue Carter) brought an example of the role model of everyday negotiation in regular social and personal life. It leads us to explore four elements of negotiation process: managing interdependence, engaging in mutual adjustment, creating or claiming value and managing conflict.This chapter further explains how to manage conflict, what strategy to choose and what result to be expected.